About Victor Long
More than 15 years inside the businesses. Not beside them.
Victor Long learned analytics the way operators do — by needing the answers. Call center manager, director, general manager, COO: more than 15 years of running the numbers because the results were his to deliver.
The Short Version
Who is Victor Long?
An operator who ran operations for more than 15 years and built the analysis they ran on. He has held P&L responsibility for a statewide technology contract, negotiated contracts worth $175M, scaled a small company's operations as COO, and built the forecasts, scorecards, and databases behind all of it — himself.
He's spent his career on your side of the desk.
The Career
Where has he done the work?
Most recent first.
Chief Operating Officer
E-Lux Electric Bikes · Fountain Valley, CA
Built customer service, inventory, warehouse, accounting, and financial forecasting from the ground up. Implemented and administered the company's ERP system. Principal author of the business plan.
Account General Manager II
IGT · Madison, WI
Ran the end-to-end technology contract for the Wisconsin Lottery for ten years and provided regional operations support for five more states in the Midwest. Negotiated contract extensions worth $75M and a new seven-year contract estimated at $100M. Led the winning response to a 259-page RFP with 1,131 requirements.
Business Operations Manager → Senior Manager, Call Centers
IGT · Austin, TX
Ran forecasting, planning, and budgeting for a multi-site contact center, then took overall responsibility for a 200-seat operation — lifting service levels, satisfaction, and retention.
Director of Customer Service, Enterprise Accounts
New Horizons Computer Learning Centers · Anaheim, CA
Led customer service and administration for large corporate accounts. Built the receivables database that cut invoices aged over 120 days by half.
Call Center Manager & Underwriting Manager
Progressive Insurance · Austin, TX
Managed call center operations and led the underwriting team for a four-state region. Built a linear regression forecast that predicted call volume with a 0.99 correlation to policies in force — and staffed to it.
Survey Programmer & Data Analyst
Feedback Systems · Long Beach, CA
Automated paper-based marketing research surveys on handheld devices — randomized, branched, bias-controlled — and analyzed the results.
The Credentials
What's behind the judgment?
Formal training on both sides of the work: the business and the math. And the toolkit is current — Excel, SQL, Python, and Power BI, sharpened in a graduate data science program completed in 2023.
Certified Management Accountant
CMA — the accounting credential built for operating decisions.
Post-Graduate Certificate, Data Science
The University of Texas at Austin, 2023. Seven applied projects in machine learning, both supervised and unsupervised techniques. Practical projects with real-world data.
MBA, Business Management
Texas State University
BS, University of Texas at Austin
Radio, Television, and Film — where he first learned to tell a clear story. He still does, with numbers.
The Method
Why does the operating background matter?
Because the analysis starts with the operation, not the data. Victor learns how a business actually runs — who does what, where the money moves, what breaks — before he opens a spreadsheet. More than 15 years in the operator's chair means he knows which questions matter. The data science means he can answer them.
Learn the business
Who does what, where the money moves, what breaks — before any spreadsheet opens.
Analyze the numbers
Forecasts, pricing, cash flow, retention — built on the data you already have.
Deliver the decision
A recommendation you can act on Monday morning, in plain English.
Career history and results drawn from Victor Long's professional record and his post-graduate data science coursework at the University of Texas at Austin. Written by Victor Long, Long Business Intelligence Solutions. Last updated July 2026.
You know Victor now. Let him get to know your numbers.
One free call. More than 15 years in the operator's chair, put to work on your question.
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